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Privacy Policy

1) Information on the Collection of Personal Data and Contact Details of the Controller

1.1 We are pleased that you are visiting our website and thank you for your interest. Below we inform you about the handling of your personal data when using our website. Personal data are all data with which you can be personally identified.

1.2 The controller responsible for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is Cleo & Pearl. The controller is the natural or legal person who, alone or jointly with others, determines the purposes and means of the processing of personal data.

1.3 For security reasons and to protect the transmission of personal data and other confidential content (e.g., orders or inquiries to the controller), this website uses SSL or TLS encryption. You can recognize an encrypted connection by the string “https://” and the lock symbol in your browser line.

2) Data Collection When Visiting Our Website

When you use our website for informational purposes only, i.e., if you do not register or otherwise provide us with information, we only collect the data your browser transmits to our server (so-called “server log files”). When you access our website, we collect the following data that are technically necessary for us to display the website:

  • Website visited

  • Date and time of access

  • Amount of data sent in bytes

  • Source/referral from which you reached the site

  • Browser used

  • Operating system used

  • IP address used (where applicable: in anonymized form)

The processing takes place pursuant to Art. 6 para. 1 lit. f GDPR based on our legitimate interest in improving the stability and functionality of our website. The data will not be passed on or otherwise used. However, we reserve the right to check the server log files retrospectively if there are concrete indications of unlawful use.

3) Cookies

To make visiting our website attractive and to enable the use of certain functions, we use cookies on various pages. These are small text files stored on your device. Some of the cookies we use are deleted after the end of the browser session (so-called session cookies). Other cookies remain on your device and allow us or our partner companies (third-party cookies) to recognize your browser on your next visit (persistent cookies).

If cookies are set, they may collect and process certain user information (such as browser and location data, IP address values). Persistent cookies are automatically deleted after a specific period, which may vary depending on the cookie.

Some cookies serve to simplify order processing (e.g., remembering the contents of a virtual shopping cart for a later visit). If personal data are processed by cookies implemented by us, processing is carried out either pursuant to Art. 6 para. 1 lit. b GDPR for contract performance, or pursuant to Art. 6 para. 1 lit. f GDPR to safeguard our legitimate interests in the best possible functionality of the website and a customer-friendly and effective design of the site visit.

We may work with advertising partners who help make our website more interesting for you. For this purpose, cookies from partner companies may also be stored on your hard drive when you visit our website (third-party cookies). If we cooperate with advertising partners, you will be informed individually and separately in the following paragraphs about the use of such cookies and the scope of the information collected.

Please note: you can configure your browser to inform you about the setting of cookies and decide individually about their acceptance, or exclude cookies in certain cases or in general. Each browser manages cookie settings differently. The procedure is described in the help menu of each browser:

If you do not accept cookies, the functionality of our website may be limited.

4) Contact

When contacting us (e.g., via contact form or email), personal data are collected. The data collected in the case of a contact form can be seen from the respective contact form. These data are stored and used exclusively for the purpose of responding to your inquiry or contacting you and the related technical administration.

Legal basis: Art. 6 para. 1 lit. f GDPR (legitimate interest in responding). If your inquiry aims at the conclusion of a contract, Art. 6 para. 1 lit. b GDPR applies as an additional legal basis.

Your data will be deleted once your inquiry has been fully processed, provided that no legal retention obligations apply.

5) Data Processing for Account Opening and Contract Fulfillment

Pursuant to Art. 6 para. 1 lit. b GDPR, personal data are collected and processed if you provide them for contract execution or when opening a customer account. The type of data collected can be seen from the respective forms.

You can delete your account at any time by contacting the controller. We store and use your data for contract fulfillment. After the contract is completed or the account deleted, your data will be blocked with regard to tax and commercial retention periods and deleted once those periods expire, unless you expressly consent to further use of your data or a legally permitted further use applies.

6) Use of Your Data for Direct Advertising

6.1 Newsletter Subscription
If you subscribe to our newsletter, we will regularly send you information about our offers. The only mandatory information is your email address; other data is optional. We use the double opt-in process.

By confirming the link, you consent to our use of your data (Art. 6 para. 1 lit. a GDPR). We also store the IP and timestamp of your subscription to prevent misuse. You can unsubscribe anytime via the link in the newsletter.

6.2 Newsletter to Existing Customers
If you provide your email address when purchasing, we may use it to send offers for similar goods/services (Art. 6 para. 1 lit. f GDPR). You can object anytime.

7) Data Processing for Order Handling

7.1 Shipping Providers
Personal data are passed to shipping providers where necessary to deliver goods. Payment data may be passed to banks for payment processing.

7.2 Payment Providers

8) Review Reminder

We may use your email address once to remind you to leave a review, if you consented to this during or after an order (Art. 6 para. 1 lit. a GDPR). You may revoke consent anytime.

9) Social Media Plugins

9.1 Facebook (Shariff Solution)
Social plugins from Facebook Inc. are embedded via HTML links to protect your data. Only when you click, a connection is made to Facebook servers. Privacy policy: https://www.facebook.com/policy.php

9.2 Google+ (Shariff Solution)
Same method as Facebook. Privacy policy: https://www.google.com/intl/de/policies/privacy/

9.3 Instagram (Shariff Solution)
Plugins from Instagram LLC are embedded via HTML links. Privacy policy: https://help.instagram.com/155833707900388/

10) Online Marketing

10.1 DoubleClick by Google
Uses cookies to deliver relevant ads and track conversions. Based on Art. 6 para. 1 lit. f GDPR (legitimate interest). Privacy policy: https://www.google.de/policies/privacy/

10.2 Google AdWords Conversion Tracking
Sets cookies to track ad conversions (expire in 30 days). Data is anonymous. Based on Art. 6 para. 1 lit. f GDPR. Privacy policy: https://www.google.de/policies/privacy/

11) Web Analytics

Google (Universal) Analytics
This website uses Google Analytics with “_anonymizeIp()” to ensure anonymization. Data may be transmitted to the US. Based on Art. 6 para. 1 lit. f GDPR. You can block cookies or install the plugin: https://tools.google.com/dlpage/gaoptout?hl=de

Cross-device tracking is possible via user ID. More info: https://support.google.com/analytics/answer/2838718?hl=de

12) Retargeting / Remarketing / Referral Advertising

Facebook Pixel
Tracks user behavior after viewing/clicking Facebook ads. Data are anonymous to us but processed by Facebook. Consent required (Art. 6 para. 1 lit. a GDPR). Privacy: https://www.facebook.com/about/privacy/

Google AdWords Remarketing
Sets cookies to enable interest-based advertising. Based on Art. 6 para. 1 lit. f GDPR. You can opt out: https://www.google.com/settings/ads/onweb/

13) Rights of the Data Subject

You have the following rights under GDPR:

  • Right of access (Art. 15)

  • Right to rectification (Art. 16)

  • Right to erasure (Art. 17)

  • Right to restriction of processing (Art. 18)

  • Right to notification (Art. 19)

  • Right to data portability (Art. 20)

  • Right to withdraw consent (Art. 7(3))

  • Right to lodge a complaint (Art. 77)

Right to Object (Art. 21 GDPR):
You may object anytime to processing based on legitimate interests or for direct marketing.

14) Duration of Storage of Personal Data

The duration of storage is determined by statutory retention periods (e.g., commercial, tax). After expiration, the data are routinely deleted unless required for contract fulfillment or we have a legitimate interest in further storage.


We take appropriate measures to protect your personal data from unauthorized access, use, or disclosure. We use secure technologies and follow best practices for data security.


DISCLOSURE OF INFORMATION


We do not share your personal information with third parties, except as described here or when required by law.


COOKIES AND ANALYTICS


Our website uses cookies to enhance your browsing experience. We also use analytics tools to understand user trends and behavior, but this information is anonymized. 


CHANGES TO THIS PRIVACY POLICY


This Privacy Policy may be updated to reflect changes in our practices. We encourage you to review this page periodically for the latest information. 


CONTACT INFORMATION


If you have any questions about this Privacy policy, please contact us at info@cleoandpearl.uk


Thank you for trust in Cleo & Pearl